All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Country	UPS	PPL	DPD
Czech Republic	1-2 business days	1-2 business days	1-2 business days

Estimated delivery time does not include processing time. Orders are typically shipped 1-2 business days after they have been placed. 

NOTE: We are not responsible for shipping carrier delays.

In-store pickup

You can skip the shipping fees with free local pickup at Seifertova 494/22, 130 00 Prague 3, Czech Republic. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are:

10:00-18:30 Mon-Fri

10:30-17:00 Sat

Please have your order confirmation email with you when you come.

International Shipping

Shipping charges for your order will be calculated and displayed at checkout.

We offer international shipping to the following countries:

Country	UPS	PPL	DPD
Austria	1-3 business days	2-5 business days	2-5 business days
Belgium	2-5 business days	2-5 business days	2-5 business days
Bulgaria	3-5 business days	2-5 business days	-
Croatia	3-5 business days	2-5 business days	2-7 business days
Denmark	4-6 business days	3-5 business days	3-5 business days
Estonia	4-6 business days	3-5 business days	3-5 business days
Finland	6-8 business days	4-5 business days	4-6 business days
France	2-5 business days	3-5 business days	3-5 business days
Germany	2-5 business days	2-5 business days	2-5 business days
Greece	5-7 business days	2-5 business days	-
Hungary	1-3 business days	2-5 business days	2-5 business days
Ireland	7-9 business days	4-5 business days	4-6 business days
Italy	2-5 business days	3-5 business days	3-5 business days
Latvia	5-7 business days	3-5 business days	3-5 business days
Lithuania	3-5 business days	3-5 business days	3-5 business days
Luxembourg	2-5 business days	2-5 business days	2-5 business days
Netherlands	2-5 business days	2-5 business days	2-5 business days
Poland	2-5 business days	2-5 business days	2-5 business days
Portugal	5-7 business days	3-5 business days	3-5 business days
Romania	2-5 business days	2-5 business days	2-5 business days
Slovakia	1-3 business days	2-5 business days	2-4 business days
Slovenia	2-5 business days	2-5 business days	2-5 business days
Spain	2-5 business days	3-5 business days	3-5 business days
Sweden	6-8 business days	3-5 business days	3-5 business days

Estimated delivery time does not include processing time. Orders are typically shipped 1-2 business days after they have been placed. 

NOTE: We are not responsible for shipping carrier delays.

How do I check the status of my order? 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at office@tibetboutique.eu with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Our Refund Policy: https://tibetboutique.eu/policies/refund-policy

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at office@tibetboutique.eu with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at office@tibetboutique.eu.