Shipping policy
Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays) after you receive your order confirmation email.
You will receive another email notification once your order has shipped.
Domestic Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Country |
UPS |
PPL |
DPD |
|
Czech Republic |
1-2 business days |
1-2 business days |
1-2 business days |
Please note that estimated delivery times do not include order processing time. Orders are typically dispatched within 1–2 business days after an order is placed.
Delivery times are estimates and may be affected by circumstances beyond our control, including delays caused by shipping carriers.
Local Pickup
You can avoid shipping fees by choosing free local pickup at our store:
Seifertova 494/22
130 00 Prague 3
Czech Republic
After placing your order and selecting local pickup at checkout, your order will typically be prepared and ready for pickup within 1–2 business days.
We will send you an email notification when your order is ready for collection, along with further instructions.
Pickup Hours
Monday–Friday: 10:00–18:30
Saturday: 10:30–17:00
Please bring your order confirmation email with you when collecting your order.
International Shipping
Shipping charges for international orders will be calculated and displayed at checkout.
We currently offer international shipping to the following countries:
|
Country |
UPS |
PPL |
DPD |
|
Austria |
1-3 business days |
2-5 business days |
2-5 business days |
|
Belgium |
2-5 business days |
2-5 business days |
2-5 business days |
|
Bulgaria |
3-5 business days |
2-5 business days |
- |
|
Croatia |
3-5 business days |
2-5 business days |
2-7 business days |
|
Denmark |
4-6 business days |
3-5 business days |
3-5 business days |
|
Estonia |
4-6 business days |
3-5 business days |
3-5 business days |
|
Finland |
6-8 business days |
4-5 business days |
4-6 business days |
|
France |
2-5 business days |
3-5 business days |
3-5 business days |
|
Germany |
2-5 business days |
2-5 business days |
2-5 business days |
|
Greece |
5-7 business days |
2-5 business days |
- |
|
Hungary |
1-3 business days |
2-5 business days |
2-5 business days |
|
Ireland |
7-9 business days |
4-5 business days |
4-6 business days |
|
Italy |
2-5 business days |
3-5 business days |
3-5 business days |
|
Latvia |
5-7 business days |
3-5 business days |
3-5 business days |
|
Lithuania |
3-5 business days |
3-5 business days |
3-5 business days |
|
Luxembourg |
2-5 business days |
2-5 business days |
2-5 business days |
|
Netherlands |
2-5 business days |
2-5 business days |
2-5 business days |
|
Poland |
2-5 business days |
2-5 business days |
2-5 business days |
|
Portugal |
5-7 business days |
3-5 business days |
3-5 business days |
|
Romania |
2-5 business days |
2-5 business days |
2-5 business days |
|
Slovakia |
1-3 business days |
2-5 business days |
2-4 business days |
|
Slovenia |
2-5 business days |
2-5 business days |
2-5 business days |
|
Spain |
2-5 business days |
3-5 business days |
3-5 business days |
|
Sweden |
6-8 business days |
3-5 business days |
3-5 business days |
Please note that estimated delivery times do not include order processing time. Orders are typically dispatched within 1–2 business days after an order is placed.
Delivery times are estimates and may be affected by circumstances beyond our control, including delays caused by shipping carriers.
Incorrect or Incomplete Shipping Address
Please make sure that your shipping address is complete and accurate when placing your order.
If you notice an error in your shipping information, please contact us at office@tibetboutique.eu as soon as possible. We will do our best to update the address before your order is shipped.
Once an order has been shipped, we are unable to change the shipping address.
If your package is returned to us due to an incorrect or incomplete shipping address provided by you, any additional shipping costs resulting from the incorrect or incomplete address may be your responsibility. If you would like us to resend the package, you will be responsible for any additional shipping charges.
Order Tracking
Once your order has been shipped, you will receive an email notification containing a tracking number, which you can use to track your shipment.
Please allow up to 48 hours for the tracking information to become available.
If you have not received your order within a reasonable period after the estimated delivery date, please contact us at office@tibetboutique.eu with your name and order number, and we will be happy to look into it for you.
Returns and Refunds
Please review our Refund Policy for detailed information about returns and refunds.
In general, you may request a return within 14 days of receiving your order, provided that the item is unused, in its original condition, and returned with all original packaging, where applicable.
Return shipping costs are the responsibility of the customer unless otherwise stated or required by applicable law.
Damages, Defects and Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible at office@tibetboutique.eu.
Please include your order number and photos clearly showing the condition of the item and, where possible, the packaging.
We address these issues on a case-by-case basis and will do our best to find a satisfactory solution.
Contact Us
If you have any questions about shipping, returns, or your order, please contact us at: