Refund policy

Thank you for shopping at www.tibetboutique.eu.

We hope you are happy with your purchase. If, however, you wish to return an item or withdraw from your purchase, please review our Returns and Refunds Policy below for information about your rights and the applicable return and refund procedures.

14-Day Right of Withdrawal

If you are a consumer, you may exercise your statutory right of withdrawal within 14 days of receiving the goods.

To exercise the right of withdrawal, please submit a return request using the return option on our website. You may also contact us at office@tibetboutique.eu with a clear statement of your decision to withdraw from the purchase.

Once the withdrawal request has been submitted, the goods must be sent back to us without undue delay and no later than 14 days after the date on which the withdrawal was communicated to us.

Condition of Returned Items

You may inspect and handle the goods to the extent necessary to establish their nature, characteristics and functionality.

When returning an item, please ensure that it is unused and unworn, with all original tags attached and, where applicable, in its original packaging. Please also provide your order number or other proof of purchase to help us identify your order.

If the value of an item has been diminished as a result of use or handling beyond what is necessary to inspect the item, we may deduct an appropriate amount from your refund, in accordance with applicable law.

How to Return an Item

Please submit your return request before sending any item back to us.

Returns should be sent to:

T.I.C.SHOP
Seifertova 494/22
130 00 Prague
Czech Republic

Once we receive your return request, we will provide you with instructions on how and where to return your package.

Unless otherwise required by applicable law, you are responsible for the direct cost of returning the goods to us. 

Please do not send any items back without first submitting a return request.

Damages, Defects and Incorrect Items

Please inspect your order upon receipt and contact us as soon as possible if an item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.

If an item is defective, damaged, incorrectly supplied, or the return is required due to an error on our part, we will cover the necessary return shipping costs in accordance with applicable law. Please contact us before returning such an item so that we can provide appropriate return instructions.

Exchanges

For online purchases, we do not offer direct exchanges.

If you would like a different size, colour, style, or item, please return the original item in accordance with this policy and place a new order for the item you would like.

Exchanges are available at our physical store at Seifertova 494/22, 13000 Prague, Czech Republic, subject to the store’s applicable exchange policy.

This does not affect your statutory rights in relation to defective, damaged, or incorrectly supplied goods.

Exceptions to the Right of Withdrawal

Certain goods may be excluded from the statutory right of withdrawal where permitted by applicable law. This may include, for example, custom-made or clearly personalised goods, perishable goods, and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery.

Digital products or digital content cannot be cancelled or refunded once the download or access has begun, where permitted by applicable law.

Gift cards cannot be returned for cash, except where required by applicable law.

Please contact us before placing an order if you have any questions about whether a particular item may be subject to an exception.

Incorrect or Incomplete Shipping Address 

If an order is returned to us because of an incorrect or incomplete shipping address provided by you, any additional shipping costs resulting from the incorrect or incomplete address may be your responsibility. If you request that the order be resent, you will be responsible for any additional shipping charges.

Refunds

We will notify you once we have received and inspected your return. We will process your refund in accordance with this policy and applicable law. 

We will process the refund using the original payment method. Please note that it may take some time for your bank, credit card company, or payment provider to process and post the refund.

For returns that are not due to an error, defect, or other issue on our part, you are responsible for the direct cost of returning the goods to us, unless otherwise required by applicable law. 

If the value of the returned item has been diminished due to use or handling beyond what is necessary to inspect the item, we may deduct an appropriate amount from your refund in accordance with applicable law. 

For valid statutory withdrawals, we may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

If you have any questions about your refund, please contact us at office@tibetboutique.eu.